Wyndham Grand Plaza Royale Hangzhou offers 293 air-conditioned rooms with free Wi-Fi, 37-inch flat-screen TVs, and private balconies overlooking Hangzhou city or West Lake. Select rooms include hot tubs, minibars, and ergonomic chairs. Upper-floor rooms provide access to the Executive Lounge, offering complimentary beverages, snacks, and late check-out until 16:00.
Dining Options
The hotel has three onsite restaurants: Yin Hu Xuan serves Cantonese and Hangzhou cuisine with views of West Lake. Cafe Royale offers Asian and Western buffet spreads, while Sawasdee Thai Restaurant provides authentic Thai dishes. Light refreshments are available at the Lobby Lounge.
Leisure & Wellness
Guests can swim in the indoor pool, use the health club, or relax in the sauna. The hotel also has a game room with a pool table. Nearby hiking and biking trails provide outdoor activities.
Prime Location
The hotel is steps from West Lake and a 10-minute walk from Duanqiao Canxue. Wulin Square and Hangzhou Tower are 20 minutes away on foot, while Lingyin Temple is a 20-minute drive. Hangzhou Xiaoshan International Airport is 40 minutes by car.
Services & Amenities
The hotel provides 24-hour room service, concierge assistance, and a business center with meeting spaces spanning 7,560 square feet. Safety features include smoke detectors and first aid kits. Complimentary Wi-Fi is available throughout the property.
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From cosy doubles to spacious family suites – all with flexible options, breakfast, and exclusive deals.
The hotel is totally classic with clean and up to the expected level rooms but some ongoing maintenance works. The service was outstanding with a mix of foreign and local staff; however, the rooftop was closed due to bad weather. The location is ideal for those wanting to visit West Lake, being very close to local attractions and shopping streets. The dining experience was awesome with a big choice of dishes. The facilities are top-notch, earning a high rating.
Rooms
7.0
The rooms were old but clean and comfortable.
Service
9.0
The service was outstanding with friendly staff.
Location
9.0
The location is strategic and very close to West Lake and local attractions.
Dining
8.0
The dining is very good with a big variety of options.
Facilities
9.0
The facilities were top-notch.
Maria
United States,
October
2023
9.2/10
I had a delightful stay at the hotel. The rooms were spacious, clean, and well-equipped with a nice balcony offering a beautiful view of the hill with a Pagoda on top. The service was exceptional, particularly from Mr Mahdi at the front office, who was always helpful. The location was convenient, just a short walk to the lakeside, perfect for leisurely strolls. The dining experience was satisfying with a good variety of options, and the facilities were top-notch.
Rooms
10.0
The rooms were large, clean, and finished to a high detail.
Service
10.0
The service was exceptional, with Mr Mahdi standing out for his professionalism and helpfulness.
Location
9.0
The location was excellent, just a short walk to the lakeside with a beautiful view of the hill with a Pagoda on top.
Dining
8.0
The dining experience was excellent with a wide selection of choices.
Facilities
9.0
The facilities were great, offering everything needed for a comfortable stay.
Elaine
United States,
August
2023
8.8/10
I had a wonderful stay at Windham Hangzhou. The rooms are very spacious and well-designed, making for a comfortable and quiet experience despite ongoing maintenance. However, a proper door from the bedside to the bathroom would be a nice addition. The location is the standout feature, being so close to the lake, shopping areas, and main tourist attractions.
Rooms
9.0
The rooms are so spacious and designed perfectly.
Service
9.0
I was impressed by the staff's guest service-centric attitudes and their willingness to go above and beyond to ensure a pleasant stay.
Location
10.0
The hotel's location is the best feature, situated just walking distance from the river and 10 minutes from the lake and main shopping street.
Dining
8.0
The dining experience was fantastic, offering a wide range of Asian and Western food catering to all kinds of travelers.
Facilities
8.0
The facilities are well-set and provide a great range of amenities for guests to enjoy during their stay.
Patrick
United States,
July
2023
8.4/10
My stay at the hotel was truly amazing! The rooms were spacious, clean, and beautifully appointed, making my relaxation time perfect. However, the dining experience was just okay compared to what I expected. The service was warm and friendly, adding a nice touch to the overall experience. The location was spot on, close to the West Lake and bustling Hangzhou metropolis.
Rooms
9.0
The rooms were big, clean, and beautifully appointed, featuring excellent bathroom and dressing areas. The double beds were a great plus!
Service
8.0
The team was super collaborative and always made sure everything was going smoothly during my stay. Their international touch was evident in their service.
Location
10.0
The hotel's location was perfect, being near the West Lake, night market, and a variety of restaurants. It was just what I needed for exploring Hangzhou.
Dining
7.0
The dining experience offered numerous varieties catering to various tastes, but it was satisfactory overall. It met the basic expectations.
Facilities
8.0
The hotel's facilities were quite helpful and satisfactory for my needs, providing the necessary amenities for a comfortable stay.
Mike
United States,
June
2023
8.0/10
My stay at the hotel was delightful. The rooms on Level 9 were spacious, clean, and comfortable, although I had a bit of trouble with accessing my room on the 9th floor using my key. The service provided by the English-speaking westerners and the international assistant managers was exceptional, with the most comfy beds I've experienced in China. The location near the West Lake was strategic and convenient for exploring nearby attractions. The dining experience offered a decent selection but could be improved, especially considering the price. Overall, a great value for a comfortable stay near this beautiful area.
Rooms
8.0
My room on Level 9 was spacious, clean, and comfortable. Despite a minor issue with room access on the 9th floor, I enjoyed my stay in room 19xx.
Service
9.0
The service at the hotel was top-notch, with friendly and authentic staff who went above and beyond to assist with any requests. I truly appreciated their care and approachability.
Location
9.0
The hotel's location near the West Lake was excellent, making it easy to explore the lake and other nearby attractions. Being close to the lake and within reach of the city center was very convenient.
Dining
7.0
The dining options at the hotel offered a decent variety, but improvements could be made, especially considering the price charged. I found the food quality to be satisfactory but not exceptional.
Facilities
7.0
The hotel provided good facilities, although some areas, such as the gym in the basement, could be more convenient. Overall, the amenities offered were satisfactory for a pleasant stay.